At ARTERO Sales Store, we are committed to providing premium grooming equipment and supplies to professional pet groomers worldwide. Our shipping and returns policies are designed with the needs of busy salon professionals in mind.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your professional needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Includes full tracking
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Basic tracking included

Note: Delivery times may vary for international destinations (excluding certain Asian and remote regions). Customs delays are beyond our control.

Returns & Exchanges

We stand behind our professional grooming products. If you’re not completely satisfied, you may return most items within 15 days of receipt.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

  • Medical Equipment
  • Apparel (including Aprons, Jackets, and Leggings)
  • Opened or used Bath Accessories
  • Colognes and Conditioners
  • Chalk & Powder products

Return Eligibility

To qualify for a return or exchange:

  • Item must be unused, unwashed, with all original tags
  • Original packaging must be included
  • Return must be initiated within 15 days of delivery
  • A valid proof of purchase is required

Return Process

Step 1: Initiate Your Request

Email our customer service team at [email protected] with:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Product name and reason for return
  • Your preferred resolution (refund or exchange)
  • Proof of purchase and photos if applicable

Step 2: Receive Authorization

Within 2 business days, we’ll send:

  • Return authorization number
  • Shipping instructions
  • Our return address (Detroit, MI facility)

Step 3: Ship Your Return

Package the item securely with:

  • All original packaging
  • Return authorization number (clearly visible)
  • Copy of your original invoice

Note: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service.

Step 4: Processing Your Return

After we receive your return:

  • Inspection within 3-5 business days
  • Notification of approval status

Refund Information

Approved refunds will be processed within 5 business days after inspection:

  • Credit cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
  • PayPal: Typically processed within 24 hours

Original shipping fees are non-refundable except in cases of our error.

Exchange Information

For exchanges:

  • Replacement ships after return is received and approved
  • Standard shipping rates apply unless exchange is due to our error

Damaged or Defective Items

For professional equipment issues (Hydrobaths, Dryers, Mixers, etc.):

  • Contact us immediately at [email protected] with photos
  • We’ll arrange replacement or refund
  • For high-value equipment, we may arrange specialized return shipping

International Returns

For our global customers (excluding certain Asian and remote regions):

  • Return shipping costs are the customer’s responsibility
  • Customs fees for returned items are non-refundable
  • Processing may take additional time

Need Assistance?

Our customer service team specializes in professional grooming needs:

Email: [email protected]
ARTERO Sales Store
727 Nash Street, Detroit, US 48226