Welcome to ARTERO Sales Store! We specialize in premium pet grooming supplies for professionals and enthusiasts worldwide. Below you’ll find answers to our most common questions about products, shipping, returns, and more.

About Our Products

What types of products does ARTERO specialize in?
We offer professional-grade pet grooming equipment and supplies including:
– Grooming apparel (aprons, jackets, leggings)
– Bathing essentials (hydrobaths, conditioners, bath accessories)
– Grooming tools (dryers, mixers, cages, handlers)
– Coat care products (chalk, powder, colognes)
– And much more for the professional grooming station
Are your products suitable for professional groomers?
Absolutely! Our entire catalog is designed to meet the demanding needs of professional groomers. Many of our products are used in salons and mobile grooming vans worldwide. We focus on durability, functionality, and professional results.
Do you offer medical grooming equipment?
Yes, we carry select medical equipment specifically designed for professional grooming environments. These items meet the special needs of groomers working with pets requiring medical attention.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Is my payment information secure?
Your security is our priority. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Do you offer bulk discounts?
While we don’t advertise specific bulk discounts, we encourage professional groomers and salon owners to contact us directly at [email protected] for special pricing on large orders.

Shipping & Delivery

Where do you ship?
We ship globally except to certain Asian countries and remote regions. If you’re unsure about your location, please contact us before ordering.
What are my shipping options?
We offer two shipping methods:
Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch (1-2 day processing)
Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch (1-2 day processing)
How long does order processing take?
All orders are processed within 1-2 business days by our Detroit-based team. Orders placed after 2pm EST or on weekends/holidays will process the next business day.
Can I track my order?
Yes! Standard shipping includes full tracking, while free shipping offers basic tracking. You’ll receive tracking information via email once your order ships.

Returns & Exchanges

What is your return policy?
We stand behind our products with a 15-day return policy from the date of receipt. If any item doesn’t meet your professional standards, simply contact our US-based support team at [email protected].
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
How long do refunds take?
Once we receive your return, refunds are processed within 5-7 business days. The time it appears in your account depends on your payment provider.

Customer Service

How can I contact customer service?
Our US-based support team is available via email at [email protected]. We typically respond within 24-48 hours.
Do you offer product recommendations?
Absolutely! Our team consists of grooming professionals who can help you select the right products for your specific needs. Just tell us about your grooming setup and challenges.

Still have questions? Our grooming experts are happy to help! Email us at [email protected] or browse our full selection of professional grooming supplies at petscoatcare.com.